For residents in the EU (European Union) the new GDPR laws mean you have the right to access any personal data that Paltalk stores about you by submitting a 'subject access request'. After you file the data request form you will receive an email from our OneTrust privacy partner that will contain a special link that you must follow. New support ticket. Check ticket status. Paltalk Frequently Asked Questions. How to stop the auto-renewal of your Paltalk subscription. Recharging credits - How to enable and disable this feature. I have trouble getting a payment through, or am missing something that I paid for. Get a LIVE chat with one of our customer support specialists. Create a Support Ticket. Support by telephone is available Monday through Friday from 9:30am to 5:00pm (EST). Please call 212-520-7000. Be sure to have the exact spelling of your Paltalk nickname ready, along with a full description of any problem you may be experiencing.
If you do not know this information and wish to subscribe to a Paltalk service, please create a new nickname and be sure to keep a log of your registration information on paper for future reference. Click HERE to learn how to create a new nickname also see enhanced nickname security. If you have a legal issue regarding a Paltalk user or other legal matter please fill out this form to the best of your ability and describe the issue in detail. We will get back to you as soon as possible during normal business hours (EST).
When you register your account with Paltalk you are asked to choose a 'secret question'.
You are then asked to give the 'secret answer' to your 'secret question'.
This information is critical to obtaining customer service or for the use of our automated account maintenance applications like the http://my.Paltalk.com website.
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Paltalk Support Online
Any time you wish to make changes to your account you will be asked to answer your 'secret question' with your 'secret answer'. If you do not know this information, the change will fail.
We recommend that you DO NOT SUBSCRIBE for any of our services if you do not know the information for your nickname.
You CANNOT retrieve this information about your account if you are not a paid subscriber! Even then it is a difficult process to confirm ownership of your account.
If you do not know this information and wish to subscribe to a Paltalk service, please create a new nickname and be sure to keep a log of your registration information on paper for future reference.
Paltalk Customer Support Service
If you are a paid subscriber and forget your 'secret question and answer' we can attempt to help you if you provide accurate and complete record of your payment information at the time you subscribed.
Once your 'secret question and answer' have been reset you must log into 'mypaltalk' and elect to make a change to some part of your account - at that point you will be prompted to pick a new secret question and answer - write it down and keep it in a safe place in case you need it again in the future.